Please specify if the request is about an initial configuration, about making edits to an existing one, or about support / questions on a potential or existing configuration.
Please enter an unique Event Identifier: For Event Cloud enter the event URL. For VX or Studio enter the Show Key. For MMC enter the event URL. If you don't know the identifier or if your request does not refer to a specific event please enter NA.
Please enter the desired target date for completing the request.
Please enter the ShowKey for the event or webcast. If this ticket is not related to an event or webcast, you may enter "0" in this field. To avoid unintended delay, please include a ShowKey when applicable.
If this ticket is for a webcast, please enter the diagnostics. If you do not know the diagnostics, please enter the webcast name. If this ticket is not for a webcast, leave blank.
Please provide a detailed description of the request or report, including pertinent related information. This may include login or registration links, device information (browser/OS/device), related Solution Center articles, etc. Screenshots are highly recommended whenever applicable and can be attached at the bottom of this form.
Please note the root cause of the incident. If you do not know the root cause, leave this field blank.
Area issue is being seen (i.e. specific booth/space, show floor, data portal, etc)- be specific with this…
Please note how long the incident occurred.
Please note the number of users who experienced the issue.
Please note the total number of users in the event or webcast, regardless of impact.
Describe the experience of the impacted users. If the issue only affected the client and/or speaker and not attendees, note their experience(s) instead.
If this was a webcast, please note the speaker names and their titles.
Who from Notified reported the issue to the client or received the client report?
Date/Time client contact was made regarding the issue.
List the names from Notified that spoke to the client (or will be speaking to the client) regarding the issue and the contact method (i.e. email, phone call, etc.)
Where does the incident stand with the client? Are they waiting on more information or follow-up?
List any action items required by Notified or the client.
Note the Notified PM, producer and/or engineer for the event. If the event was self-service or hybrid, please label as such.
Note the Notified account stakeholders that will need to be made aware of the issue (Salesperson, CSM, etc.)
Note the day to day contact(s) who work with Notified.
Please note any escalation resources or executive contacts at the client.
Has the client specifically requested an official write-up pertaining to the issue?
Please enter the Notified Contacts you usually work with on the event. This could be Project Manager, Customer Success Manager, Technical Account Manager, Account Manager, Sales Engineer, etc.
Please enter an identifier your request refers to. This could be an Agreement ID or a Teamwork URL.
If you don't have any identifier please enter "NA".