23 June 2022 10:00 AM CT: UPDATE - As of 8:00 AM CT on 23 June 2022 there have been no further issues with buffering. This issue is resolved. Service Advisories will be communicated to affected clients on open tickets.
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22 June 2022 9:00 PM CT: UPDATE - As of 4:20 PM CT on 22 June 2022 there have been no further issues with buffering. Notified Technical Teams continue to investigate with the highest priority. The next update will be provided no later than 23 June 2022 at 10:00 AM CT.
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22 June 2022: Notified Studio experienced media delivery issues in some webcasts on 22 June 2022. Affected users may have seen buffering in Studio for Live and On-Demand media delivery.
For tracking purposes, please report impacted events by submitting a non-emergency issue ticket via the following form and include the subject Line: Affected Client Report – [Include client name here].
https://support.notified.com/hc/en-us/requests/new
Root cause investigation is still ongoing and findings will be communicated on open tickets once complete.
Comments
Update - We are continuing to see this issue occur. There is currently no workaround for attendees experiencing this issue. Our technical teams are continuing their investigation. Additionally, users may see issues with the webcast recorder until this issue is resolved.
The next update will be provided no later than 11:30 AM CT.
Our teams are continuing to see issues with buffering for attendee users. We have engaged all technical teams to investigate this with the highest priority to implement a fix. The next update will be provided no later than 12:30 PM CT.
The Notified Technical Teams continue to investigate issues with attendee buffering in Studio with the highest priority. The next update will be provided no later than 1:30 PM CT.
Webcasts should now be running as expected. This issue is now resolved. A service advisory will be provided to affected clients on tickets.
We are currently seeing intermittent long load times once again in Studio. Attendees may experience buffering once again in webcasts. Technical teams are actively investigating. The next update will be provided no later than 3:30 PM CT.
We continue to see intermittent long load times in the Studio platform. Notified technical teams continue to investigate with the highest priority. The next update will be provided no later than 4:30 PM CT.
We are continuing to see intermittent long load times in the Studio platform. Notified technical teams continue to investigate with the highest priority. The next update will be provided no later than 6:00 PM CT.
As of 4:20 PM CT we have not seen further issues with buffering. Notified technical teams continue to investigate with the highest priority. The next update will be provided no later than 9:00 PM CT.
Update - As of 4:20 PM CT on 22 June 2022 there have been no further issues with buffering. Notified Technical Teams continue to investigate with the highest priority. The next update will be provided no later than 23 June 2022 at 10:00 AM CT.
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