Using Capacity Validation And Waitlists

Capacity Validation can be applied to your sessions to control attendance levels. With Capacity Validation turned on, users will be prevented from joining sessions after a certain capacity is met. Users will be prevented from adding sessions to their schedule in the schedule builder portal once capacity is met. You also have the ability to set up a wait-list for session types, and individual sessions.

Enabling Capacity Validation

1. Navigate to the admin module
2. Select Event
3. Select Setup Properties
4. Select the Event Options tab
5. Edit in the top-right corner
6. Scroll down until you see the Capacity Validation section. To set the capacity for all sessions in an event, select the Event option. You can also control it by Session Type, otherwise, you can change this setting to None.

Please note that Event Cloud manages session capacity validation through a combination of session types, and the room capacity of the location assigned to a session. For more information on session types please visit our article Adding a Session Type. For more information on locations and location capacity, you can check out this article.

Configuring Capacity Validation By Session Type

1. Navigate to the admin portal
2. Select Sessions
3. Select Sessions Types
4. Select the Session Type you want to edit.
5. Turn on capacity validation by selecting the check-mark under Enable Capacity Validation. Please note that enabling capacity validation for a session type will update and enable capacity validation for each session listed under that session type.
6. Also on the page is the option to set your Waitlist Capacity. For example, if you want no more than 5 people on a waitlist you can do that here.

Please note that setting up a waitlist capacity for a session type impacts all sessions listed under that type. However, you can edit the waitlist capacity for individual sessions as well. For more information on editing session details please view this article.