Using RTMP (Real-Time Video Stream)

RTMP via AWS is used to connect an Event Cloud session to a live webinar stream (such as a Zoom webinar). Please note that this feature must be enabled by your Event Cloud Account Manager before it will be available.

Setting up RTMP for your event.

1. Navigate to the session details page of the session to add the RTMP to.

For details of managing, sessions refer to this article: Session Management Guide


2. Click on the Manage Video tab:


3. Select Event Cloud live video stream via RTMP in the Video Provider dropdown. Livestream_Dropdown.png
4. For Video Player Display, select either:
  • During session time slot: The video stream will be displayed during the entire session.
  • Custom time: Specify the start and end time if you want it to be other than the session time slot.

     Please note that video display end times are firm. The stream will stop at the exact time the video display is set to end. As a best practice, we recommend allowing a 15-30 minute buffer when scheduling.


Please note: If you would like the stream to be available for on-demand after the stream ends.

Check the Make Video Available On-Demand checkbox.


5. Once you select the times, Event Cloud will schedule an RTMP connection and automatically generate credentials. While the credentials are being generated, you will see this message:


6. Once the RTMP information is generated, it will display on the page.

Make sure you save this, as you will need it in your next steps. Click the Copy icon to copy each piece of information, to make it easier to paste in your streaming video provider (such as Zoom Webinar) settings. Again, it may take a few minutes for the video information to be displayed.


7. Once you see the RTMP information, the process to communicate that to your video provider differs depending on which provider you're using. Refer to the next sections depending on the platform you are using to stream the video.


Using Zoom Webinar

Adding the stream before the Webinar starts

Zoom Webinar gives you the option of presetting the stream URL during webinar set up or adding the stream URL after the webinar has started. 

1. Log with a zoom account at: Sign In - Zoom


Please Note: The zoom account must support the "Zoom Webinar" feature to be able to live stream to the Event Cloud platform.

2. Within the zoom account portal, Navigate to the webinar page by clicking on Webinars Webinars.png

3. Inside here we can select an existing webinar or create a new webinar.


To create a webinar click on Schedule a Webinar. To view a previous webinar click on the blue name of the webinar.


4. When inside the webinar details page. Scroll to the bottom of the page and click on More. Then click on Add Service.


5. After clicking on Add Service fill in the 3 boxes with the corresponding information for Stream URL, Stream Key, and Live Streaming Page URL. that was generated in Event Cloud.


6. After filling in the 3 fields from Event Cloud click on the blue Save button to save your changes.


Please note that even when entering these details in advance, the host will still need to begin the live stream once the webinar begins. To do this once the webinar has started, follow these steps:

7. Select More from the Webinar controls.


8. Next choose Live on Custom Live Streaming Service in the more menu.


9. After going live, Zoom will confirm that the live streaming is beginning with your pre-entered RTMP destination.

Note: If it says "LIVE" near the top left of your Zoom webinar, it is currently pushing the video stream to the page (even if in a practice room!).


You will see either message on the session details page under the Manage Video when the zoom is connected to the Event Cloud platform and ready to go!



If zoom is not connected to Event Cloud you will see either message on the session details page under the Manage Video section.




For further information about what the statuses mean see the RTMP Statuses and what they mean article here.

Adding the Stream After the Webinar has started

NOTE: You must have a Zoom account that supports the "Zoom Webinar" feature in order to use it.

If the RTMP information has not been entered into Zoom in advance, you can still enter this information once the webinar has started.

1. Start the Webinar in the Zoom platform  
2. At the bottom of the event window, click More mceclip2.png
3. Select Custom Live Streaming Service from the pop-up menu mceclip3.png
4. Fill out all three fields there (all are required).  These are the fields that Event Cloud provided in the Event Cloud Manage Video area. Test2_crop_zoomsettings.jpg
Caution: If you have used Zoom Webinar previously, you may get an error because a previous streaming URL was saved in Zoom. In that case, you'll have to go to the Zoom website and edit your Meeting settings with the updated Streaming URL.   

If you're using other video services

If you are using a different RTMP provider, you'll need to find the correct place to enter your Streaming URL, Key, and Page.  Please reach out to their support if you are unable to find these settings in their product.

Testing your RTMP Connection using the 'Preview Stream' window

After entering the channel information (Streaming Key, Stream URL, Live Streaming Page URL) the Event Cloud  'Preview Stream' window will allow you to see how the stream looks in the video player. Testing this window will ensure you are connected and displaying the proper stream on the page.


RTMP Videos On Demand

RTMP Livestream videos can now be viewed as on-demand videos after a session has ended (once the recording has finished processing). Note that this requires that the admin has enabled VOD (video on demand) in a session’s Video settings and trims the RTMP video for any content before the start time of the session.

1. Navigate to the session details page of the session to add the RTMP.

For details of managing, sessions refer to this article: Session Management Guide
2. Click on the Manage Video tab: manage_video.png
3. Click on Make video available on demand. Checkbox. RMTP_Ondemand_Check.png

Please see the following article outlining the process of Trimming Videos: How to Trim Videos in Windows

RTMP Reporting

Event admins can now track whether a live stream or a video on demand was watched in a session using RTMP.  Livestream RTMP videos are now captured in the "Session Videos Watched During Live Stream" report or the "Session Videos Watched on Demand" report.

1. Navigate to the Admin portal  
2. Click on Reports and under Attendee Engagement. RTMP_Reports.png
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