Feature Issue: VIRTUAL EVENT - Reporting dashboard charts - Export to CSV doesn't support Japanese characters - TFS #8998

Updated March 14, 2022 10:45

Feature Issue

The issue occurs only for an event with Japanese language when exporting the Dashboard Chart reports into a CSV File. The report does not recognize the Japanese symbols and exports the text as unrecognizable characters.

Steps to Recreate

1. Create a test event with Japanese text in a Presentation or Host Space.

2. Go to Metrics

3. Go to Report Dashboard

4. Use one of the hamburger menus of the charts to export a CSV with Japanese contents

the content of the CSV file has garbled characters instead of Japanese characters.

Workaround

Data Center(s) Impacted

U.S and APAC DC

Cause & Fix

TFS #8998 has been entered for this issue. QA is testing to recreate the issue. Once testing is complete, Product Management will review for a release date assignment.

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