Feature Issue:
Unable to delete chats from Studio Chat when the webcast is on-demand.
This works as expected during Live and Simulive.
Steps to recreate :
1. Enter a Studio webcast as a staffer with the Admin role
2. Enter a chat into the Studio Chat
3. Confirm trash can icon appears
4. Click trash can but the chat does not get deleted.
Workaround:
The only way to remove the text entered on demand is to Reset the Group Chat Activity under Tools > Reset Activity.
NOTE: Resetting chat activity is NOT recommended as it will delete ALL chat activity, including chat text entered during the live event.
NOTE: Resetting chat activity is NOT recommended as it will delete ALL chat activity, including chat text entered during the live event.
Data Center(s) Impacted
U.S and APAC DC
Cause & Fix
TFS #7589 has been entered for this issue. QA is testing to recreate the issue. Once testing is complete, Product Management will review for a release date assignment.
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