Feature Issue: STUDIO & VIRTUAL EVENTS - UDF is removed from a registration page if it shares the same UDF Key/No as a data entry field in a deleted Webcast/Event Classification - TFS#12448

Feature Issue:

If a UDF key/no matches exactly with a data field entry that is entered in an Event/Webcast classification, deleting the classification removes the UDF from all registration pages that are utilizing the original UDF.

Steps to Recreate:

  • Create a UDF in "Custom User Fields"

    Picture1.png
  • Take note of the UDF Key, as this will be important in the later steps
  • Add this UDF to any registration page
    Picture5.png
  • Go into "Event Classification" section in VX or "Webcast Classification" in IW and create a new classification group
  • Once the group is created, start adding new data fields until you have one that has the exact same UDFNo/UDF Key as your UDF that was added via "Custom User Field"

    VX
    Picture2.png
    IW
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  • Once you have a matching UDFno/UDF Key, go ahead and save changes.
  • Delete the Webcast/Event Classification and save changes

    Picture6.png
  • Once deleted, go to the registration page where the original UDF was added to and the UDF will be gone 

    Picture7.png

Data Centers Impacted:

US & APAC

Workaround:

If possible, do not delete any webcast/event classifications. This will ensure that any UDF that is affected by this bug will remain on the registration page. If a webcast/event classification is deleted and affected by this issue, the current workaround is manually re-adding the UDF back into any registration page that was affected. 

 

Cause & Fix: 

TFS# 12448 has been entered for this issue. QA is testing to recreate the issue.  Once Testing is complete, product management will review for a release date assignment.

 

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