Feature Issue: VIRTUAL EVENTS - Logout Page - SupportEmailAddress Parse/Merge variable not populating the event email address - TFS#12341

Feature Issue

Logout Page $[SupportEmailAddress]$ parse/merge variable not displaying the email address upon clicking the Login Help link.

 

Steps to Recreate

  1. Create a 3D Event with a Logout Page.
  2. Add an email address to the Support Email Address in the General Settings.
  3. Create a test attendee account and log in the event.
  4. Perform the Exit/Logout action and click on the Login Help link.
  5. Observe the mail client populating the mailto function as $[SupportEmailAddress]$ instead of the email address itself.TFS_Logout.JPG

 

Data Centers Impacted

US & APAC

Workaround

Replace the $[SupportEmailAddress]$ with the email address of the event under Display Link URL.

Cause & Fix

TFS# 12341 has been entered for this issue. QA is testing to recreate the issue.  Once Testing is complete, product management will review for a release date assignment.

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