Virtual Events - Newly Created Sponsor Space Staffers Default to Hidden Regardless of Option Chosen at Creation - TFS #11896

Feature Issue

All newly added sponsor space staffers are set to hidden regardless of the chosen setting when initially adding the staffer.

 

Steps to Recreate:

  1. Create a virtual event
  2. Create a sponsor
  3. Create a sponsor space for that sponsor
  4. Within the sponsor space, navigate to the Staff area and click the "Add a staffer" option
  5. Search for a sponsor user within this menu to add a new staffer
  6. Do not select the "Hide" checkbox for this user and then submit changes

betterScreenshot01.png

  1. Re-enter this page by going to sponsor setup > manage sponsor > your sponsor > and then clicking the sponsor space
  2. The newly created user will have the "Hide" checkbox selected despite it not being selected when being set up

SponsorSTaffHiddenIssue02.png

  1. If the box is unchecked and changes are submitted, the correct setting will now persist

 

Data Center(s) Impacted

APAC

 

Workaround

Deselecting the “Hide” checkbox and then submitting changes will cause the correct settings to persist.

 

Cause & Fix

TFS# 11862 has been entered for this issue. Product Management will review for a release date assignment.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

2 comments
  • This issue has been resolved in the US environment and will be pushed in a future maintenance release to the APAC environment.

    0
    Comment actions Permalink
  • This issue has been resolved in both the US and APAC environments.

    0
    Comment actions Permalink

Please sign in to leave a comment.