Feature Issue: STUDIO WEBCASTING - Studio Q&A Panel Error Preventing Live Video From Being Played On iPhone and iPad - TFS #9877

Feature Issue:

Webcast video will not play for attendees watching on iPhone or iPad even after refreshing due to the Line break in the “Welcome Message” in the chat/Q&A panel.

 

  1. Create an IW Event.
  2. Go to the 9th Option “LAYOUT” > CUSTOMIZE.
  3. In the Welcome Message of the Q&A panel, include a second paragraph(considered as the Line Break)
    11.png

    4. Start the Webcast Live and try to view it in an iOS device with an attendee link.
    5. The media does not play.
    2.jpg

 

Data Center(s) Impacted
U.S. & APAC

Workaround
No line breaks should be included in the chat.


Cause & Fix

Product Management will review for a release date assignment.

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