Webcast video will not play for attendees watching on iPhone or iPad even after refreshing due to the Line break in the “Welcome Message” in the chat/Q&A panel.
- Create an IW Event.
- Go to the 9th Option “LAYOUT” > CUSTOMIZE.
- In the Welcome Message of the Q&A panel, include a second paragraph(considered as the Line Break)
4. Start the Webcast Live and try to view it in an iOS device with an attendee link.
5. The media does not play.
Data Center(s) Impacted
U.S. & APAC
No line breaks should be included in the chat.
Cause & Fix
Product Management will review for a release date assignment.