Feature Issue: VIRTUAL EVENTS - Certificates Downloaded From the My Certificates Profile Panel Lead to 403 Error in IE11 - TFS#10078

Feature Issue

When attempting to view an earned certificate in the “My Certificates” profile panel in IE11, the link leads to an error page with a 403 Error Code.

 

Steps to Recreate

  1. Create a virtual event with the “My Certificates” panel added to the editable user profile and a presentation that awards a certificate.
  2. Log in to the event as an attendee using Internet Explorer 11 and earn a certificate.
  3. Navigate to the “My Profile” page and click the “My Certificates” panel.
  4. Click the “View” button for the certificate.
  5. A new window will open with a 403 error.

TFS10078.png

Workaround

This panel behaves as expected in Chrome, Firefox, and Edge Chromium. Certificates can also be successfully downloaded in IE11 from the course completion tracker panel added to a Studio webcast.

 

Cause & Fix

TFS# 10078 has been entered for this issue. QA is testing to recreate. Once testing is complete, Product Management will review for a release date assignment.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.