Self-service customers, partners and internal teams who need assistance during a Live Day Emergency Issue on Studio, Virtual Events, Event Cloud or Video Portals may contact the Solutions Team using one of the following methods. We will assist as soon as possible, within a maximum of 30 minutes. Please include the ShowKey or Webcast Diagnostics (and a webcast staffer link with admin rights, if applicable).
If you have an existing ticket, please create a new ticket for each new emergency issue. If the webcast or event is not live at the time of contact, please put the live date / time in the subject line so that your request may be prioritized accordingly.
1. Web Form: https://support.notified.com/hc/en-us/requests/new
Select the request type of "Emergency - Immediate Live Day Assistance Required"
2. Phone:
| Australia Toll: +61 3 9069 9535 |
| Australia Toll-Free: +61 1300 980 408 |
| France Toll: +33 1 86 26 24 23 |
| France Toll-Free: +33 805 08 05 16 |
| Germany: +49 341 92881939 |
| Hong Kong: +852 3001 6775 |
| Japan: +81 50 3183 8650 |
| Mexico: +52 55 4162 2803 |
| Spain: +34 902 01 86 04 |
| UK Toll: +44 20 3917 4398 |
| UK Toll Free: +44 808 189 6170 |
| US Toll Free: +1 866 455 0897 |
| US Toll: +1 847 457 4496 |
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Please note, should an issue need to be escalated to our Tier 3 Product Team, a resolution may be provided during U.S. Business Hours, M-F, depending on severity.
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