Slide delivery issue - September 11, 2023

The Notified Studio experienced intermittent slowness to load slides during rehearsal mode in some Presenter Consoles on September 11 at 9pm CT.
Affected users may have seen an error message or loading icon in the slide thumbnails.


This issue has now been resolved.


For tracking purposes, please report impacted events by submitting a non-emergency issue ticket via the following form and include the subject Line: Affected Client Report – [Include client name here].

 

https://support.notified.com/hc/en-us/requests/new

 

Root cause investigation is still ongoing and findings will be communicated on open tickets once complete.

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