Notified Studio is experiencing an intermittent media delivery issue in some On Demand Video Webcasts on January 17, 2023. Affected users may see black video in Studio for On Demand media delivery. This is not affecting all On Demand webcasts.
For tracking purposes, please report impacted events by submitting a non-emergency issue ticket via the following form and include the subject Line: Affected Client Report – [Include client name here].
https://support.notified.com/hc/en-us/requests/new
Jan 23 at 10:55 a.m. CT: This issue has been resolved.
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Final Update: A fix was implemented Friday, January 20 that has restored all affected on-demand webcasts.
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Previous Update at 5:03 p.m. CT on January 19, 2023: A fix for the impacted on-demand webcasts is scheduled for implementation at 9:00pm – 12:00am CT on January 20, 2023.
Previous Update at 12:50 p.m. CT on January 18, 2023: A fix for the impacted On-Demand webcasts is still being reviewed with high priority. Not all webcasts are impacted.
Previous Update at 2:28 p.m. CT on January 17, 2023:
This issue is resolved for Live webcasts. A fix for the impacted On Demand webcasts is still being reviewed with high priority. Not all webcasts are impacted.
Previous Update at 1:08 p.m. CT on January 17, 2023:
Notified Studio is experiencing an intermittent media delivery issue in some video webcasts on January 17, 2023. Affected users may see black video in Studio for Live and On Demand media delivery. This is not affecting all webcasts.
A fix is actively being implemented for upcoming Live delivery. Upcoming Live webcasts are not expected to be impacted.
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