Q: How does duration work in the monitor tool?
A: The monitor tool may show a different time for duration than the viewer list. This is because a user is connected to the “event” so we are recording time; This is the difference between time in webcast vs time watched. Additionally, a poor connection can result in not retrieving the media, which will change monitor tool duration as media is not being received.
PLEASE NOTE: No iOS users can report back to our platform so they will not display.